Portfolio

CX Content Designer and Automated Communications Strategist

Knowledge Management, AI Support, Automated Customer Communications, Content Systems, Self-Service

71%+ Cases auto-resolved

68% AI bot avg closure

5+ Lifecycle triggers

1 → 7 Channels per story

FinTech, Banking & SaaS

About

I work across the product lifecycle, designing SMS and email flows, in-product messaging, AI chatbots, Help Center content, onboarding and transactional communications.

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Currently open to CX Content Designer and Communications Strategist roles.

Case #1

FinTech · regulated broker · 2025

Scaling self-service support

71%+

Cases resolved without a human agent

Case #2

FinTech · regulated broker · 2025–26

Onboarding and KYC communications

5+

Lifecycle trigger types

Case #3

Wellness · EdTech platform · 2023

Building a scalable content system

1 → 7

Channels per customer story